2. PRICES, INVOICING, REFUNDING AND PENALTIES
2.1 All Digidotz Networks Accounts are monthly accounts and are prepaid. Charges for new accounts are prorated to accommodate the billing cycle. The billing cycle runs from the first of the month to the last day of the month. Charges for terminating accounts are not prorated.

2.2 Ekstra bandwidth and space fees must be paid before the bandwidth or space can be add to your account.

2.3 If customer burn all prepaid bandwidth and doesn't pay for next amount of bandwidth, all provided services will be stopped and will run again after paying or the 1. of the following month.

2.4 Digidotz Networks may terminate any account with no refund to customer in the event of customer's breach of any of the terms or conditions contained herein. Delinquent accounts are those that remain unpaid at the beginning of the next accounting cycle, and are subject to a 2% per month service charge (24 % per annum). Accounts that are delinquent for more than seven (7) days are put on "accounting hold/account suspended", their files are then archived and access is denied. Digidotz Networks accounts continue to accrue charges while they are on hold. Accounts that are unpaid for thirty (30) days after due date have their files purged.

2.5 Digidotz can at any time cancel your account within a 30 days warning.

2.6 Digidotz offers a 30 day money back guarantee. After that period, payment stop when client cancel the hosting account. If client cancel the hosting account before the end of payment period, we don’t refund the payment for the existing month but payment will be stopped before next payment.

2.7 Right after we have received your order/payment you will receive a confirmation email of your order.

2.8 All of our hosting and reseller plans are protected with a 30 day money back guarantee agreement, this guarantee agreement is active within the first 30 day starting from the date of your account being activated. The 30 day money back guarantee agreement will be expired after the end of the first 30 day of your account. Our 30 days money back guarantee policy does not apply to any additional items or services; this includes but is not limited to extra bandwidth , extra web space or other additional service. Also not included are Domain Parking services, Domain Registration and Dedicated services. The 30 days money back guarantee does not apply to dedicated servers, or any fees associated with these accounts. Accounts cancelled/terminated by Digidotz for violating our Terms of Use do not qualify for the 30-days money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

3. SERVICES AND SUPPORT
3.1 Digidotz guarantee that the Digidotz's network will be available 99% of the time in a given month, excluding scheduled maintenance. Network uptime includes functioning of all network infrastructure including routers, switches and cabling. Network uptime does not include HTTP server error, software e.g., server specific problems e.g. disk check or reboots. If your site isn't up 99% in any one month we will issue a full refund for the month. Digidotz do not cover for any loss of money in any giving downtime.

3.2 Any technical issues regarding problems with account setup, server software problems, or any other problems that are directly connected with Digidotz services will be corrected free of charge. Technical problems are solved up to 24 hours, more difficult problems (e.g. DNS problems) are solved up to 72 hours. Additional technical support such as the setting up of customer's scripts or software, and/or programming of any scripts/applications will be billed per arranged hour rate. 

3.3 Support tickets requests and emails sent to www.digidotzsupport.com are answered by priority, and by the order in which they are received. While we aim to respond as quickly as possible, however it may take 1-2 hours to reply during unusually busy periods.

4. COMPLIANCE WITH LAWS
4.1 E-mail spamming, spamming of URLs, using of unauthorized copyrighted materials (such as warez), and posting of illegal content (such as a child pornography, bestiality, offensive material) are grounds for termination, will be reported to law enforcement, and all services will be stopped. In this case, Digidotz can terminate this agreement and remove all of customer's equipment from the facility and store the same at customer's expense. 

4.2 CUSTOMER IS FULLY RESPONSIBLE FOR ANY CONTENT WHICH HE/SHE PLACE ON HIS/HER WEB SITE OR IN HIS/HER DIRECTORY ON DIGIDOTZ' SERVERS. IF CHILD'S PORN, BESTIALITY, WAREZ OR UNCOPYRIGHTED MATERIAL WILL BE FOUND, ACCOUNT WILL BE TERMINATED IMMEDIATELY.
DIGIDITZ CAN NOT BE HOLD RESPONSIBLE OF ANY KIND FOR WHAT THE COSTUMERS/USER HAVE ON THERE WEB SITE OR IN THERE DIRECTORY.

5. OBLIGATIONS OF EITHER SIDES
5.1 Digidotz is obliged not to provide any information about the customer to the third side, and these data will use just for own purposes. If any information about customer will be given to public, it will be done with the customer's agreement only.

5.2 Customer is obliged pay for all provided services at time. Customer is also obliged don't publish illegal material of any type as is mentioned above. 

By creating account customer agree with the terms mentioned above in full range. 

CONTACT
Digidotz
Hermesvej 18
7100 Vejle
DENMARK
Se/CVR Nr.: 27485057
To contact us please go to www.digidotzsupport.com or sent an email to support@digidotz.com